Return & Refund Policy

Thank you for shopping at Trapsterdam.
We appreciate your business and want to ensure you're fully satisfied with your purchase.
If, for any reason, you're not completely happy with your purchase, please review our return and refund policy below.

Return Window:

You can return your purchased items within 14 days of receiving the order.

Return Conditions:

To be eligible for a return, your item must:
- Be unused and in the same condition
- Be in the original packaging

Non-returnable items:

The following items cannot be returned:
- Perishable goods, Gift cards, Underwear, Software, Limited edition items, Collectibles, Exclusive or specially marked items

Return Process:

To initiate a return, please email us at info@trapsterdam.com. Please include your order number and the reason for the return in your email. We will provide you with instructions on where to send your return.

Return Costs:

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Refunds:

Once we receive and inspect your returned item, we will send you an email to confirm its receipt and notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5 business days.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us at info@trapsterdam.com.

Items Inspection:

Items must be returned to us and inspected before they can be exchanged unless approved otherwise.

Late or Missing Refunds:

If you haven't received your refund yet, first check your bank account. Then, contact your credit card company or payment provider. It may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at info@trapsterdam.com.

Contact Us:

If you have any questions about our return and refund policy, please contact us at info@trapsterdam.com. We value your satisfaction and want to ensure that the return process is convenient and efficient for you. If you have any further questions or need assistance with your return, please don't hesitate to reach out to our customer support team. We're here to help make your shopping experience exceptional from beginning to end.